Tech Manuals

Call Safeco immediately. If it was accidental, advise the operator who will request your password and assist you. If you do not know the cause we will dispatch the authorities.

There could be a number of reasons for your keypad or a device to beep. It may be a low battery or similar problem. Call Safeco and we will assist you.

Reference the user manual above for your specific product. If you’re still having trouble, give us a call.

First, please notify us of any upcoming changes to your phone service or if you are planning to disconnect them. Most alarm systems can be changed to another type of phone system (digital, cable, VOIP, etc.), but make sure your new service provider knows you have a security system. The new provider should correctly wire in the security system so the connection can be made without disrupting your monitoring. To verify communication when the new installation is complete, contact Safeco and send a test signal. If you are interested in other options, ask us about switching to internet/radio/cellular communication.

Yes. Please call or email csm@centralsignalmonitoring.com to advise of your travel dates and any changes you may need to make to your call list while you are away.

Yes. Our salespeople are available for day, evening and weekend appointments. We do offer weekend service calls, but additional fees may apply.

Yes, if the system is capable of it or if the system can be updated.

Alarm systems can communicate via traditional phone line, cable/DSL/VOIP phone lines, internet or radio/cellular. Many systems today use radio/cellular exclusively.

Don’t hesitate to call Safeco with any questions you may have and we would be happy to help.